To achieve world-class customer satisfaction, LMS is constantly leveraging its technical excellence, making products that deliver high customer value, and supporting its customers in the most effective way. The qualification for the ISO 9001:2000 represents an essential milestone for LMS. The formal deployment of methods to improve and measure customer satisfaction is essential in understanding and meeting our customers’ needs and expectations.
The LMS Quality Objectives
Deliver
LMS delivers software products that meet a defined functional and performance specification. The number of operational discrepancies reported by our customers decreases every main release.
Respond
LMS quickly responds to customer problems. For 60% of the service calls we provide a solution within one day, for 80% within a week, for 90% within a month.
Improve
LMS continually improves the quality of its products, services and processes. Every year, at least two global initiatives that specifically aim to improve internal and external customer satisfaction are developed.
