LMS Customer Services, A Partnership for Your Success

Our objective is to meet and exceed customer expectations in terms of technology innovation, commercial delivery and user satisfaction. LMS provides high-quality support services for its virtual simulation software and testing systems, allowing its customers to get a maximum return on hardware and software investment, to optimize the productivity of their engineering teams, and to keep their systems and competencies up to date with the latest technology and application developments. To guarantee reliable products and services, we strictly adhere to quality guidelines and best management practices. LMS was one of the first in the industry to be certified to the ISO9001:2000 quality standard.

Product and application support

LMS is a system integrator, not simply a software supplier. We assist our customers in choosing the most appropriate configuration for a certain application. We deliver, install and commission the system. We support our customers with engineers who not only understand the hardware and software, but also master the related engineering applications. Extensive training and seminar programs, optionally including on-site services, help our clients’ technical staff to gain and maintain their knowledge of the system and software capabilities for their specific applications. We provide response-line support and issue regular releases and service levels to keep our software products up to date. Our hardware services include the calibration and maintenance of the LMS SCADAS III hardware, to optimize the accuracy of the LMS SCADAS III system and to extend its lifetime. We offer a complete portfolio of professional services, including the full management of a customer’s installation, on site training and support, and continuous knowledge transfer.

Total Quality program

We anticipate and respond to our customers’ needs by delivering products and services that exceed their expectations in terms of innovation, .fit for purpose, ease of use and operational reliability. Our products are designed using the latest software standards to combine speed of development with long-term maintainability and robustness. We tightly manage our support service operations to meet the responsiveness targets on response line questions as specified in our ISO9001:2000 certified quality system. We monitor and rank the number of reported software discrepancies to enhance our software products. We continuously improve the quality of our products and processes.