Product and application support
With a truly personalized customer service approach that covers training, technical support and professional services, LMS Imagine helps customers select the most appropriate configuration for their particular application. LMS Imagine delivers, installs and adapts the system exactly to the customer’s working environment and process requirements. Our experts not only understand every aspect of the software, but also the engineering applications and related industry challenges.
Customers are continuously kept in the loop with telephone and e-mail customer support and regular software releases and updates. LMS Imagine’s complete portfolio of professional services includes project management, on-site training and support, the Quick Start program, continuous knowledge transfer, automation, implementation and deployment services.
“LMS Imagine delivers, installs and adapts the system exactly to the customer’s working environment and process requirements. Our experts not only understand every aspect of the software, but also the engineering applications and related industry challenges.”
LMS Imagine Training
LMS Imagine organizes extensive training so that technical staff can start using the new LMS Imagine technology and software as soon as possible. Training courses can be organized in one of the LMS Imagine facilities in Europe, Asia or the United States or at the customer’s preferred location. Our experts dive right in and teach users how LMS Imagine products and concepts can tackle their toughest engineering challenges in both general and very specific application areas. Experienced users will want to participate in the training session as well to refresh their skills and explore the latest software and application developments.
LMS Imagine organizes extensive training so that technical staff can start using the new LMS Imagine technology and software as soon as possible. Training courses can be organized in one of the LMS Imagine facilities in Europe, Asia or the United States or at the customer’s preferred location. Our experts dive right in and teach users how LMS Imagine products and concepts can tackle their toughest engineering challenges in both general and very specific application areas. Experienced users will want to participate in the training session as well to refresh their skills and explore the latest software and application developments.- Extensive yearly course schedule
- Balanced mix between lectures and hands-on sessions
- LMS training centers or external facilities in Europe, North America and Asia
- Tailored courses at the customer’s preferred site
- Local language possibilities (unless otherwise requested)
LMS Imagine Technical Support
The LMS Imagine Technical Support team makes sure that users get the most out of their LMS Imagine software. Users can contact LMS Imagine Technical Support via the telephone or e-mail with a wide range of questions from basic set-up to more complex process optimization. This streamlined service keeps the day-to-day operation running smoothly and the engineering team happy with minimized downtime and maximized productivity. Subscribers to the LMS Imagine Software Support Policy automatically receive new LMS Imagine software updates. This ensures compatibility with the latest hardware and operating systems.
The LMS Imagine Technical Support team makes sure that users get the most out of their LMS Imagine software. Users can contact LMS Imagine Technical Support via the telephone or e-mail with a wide range of questions from basic set-up to more complex process optimization. This streamlined service keeps the day-to-day operation running smoothly and the engineering team happy with minimized downtime and maximized productivity. Subscribers to the LMS Imagine Software Support Policy automatically receive new LMS Imagine software updates. This ensures compatibility with the latest hardware and operating systems. - Telephone and e-mail assistance
- Extended software warranty including troubleshooting
- New functionality or customer feature requests
- Access to the LMS Imagine Support website with FAQs, tutorials and other documentation
- New software updates and documentation
- Configuration management
LMS Imagine Professional Services
Using LMS Imagine Professional Services, you will get the LMS Imagine.Lab AMESim platform up and running on-site in the shortest time possible. Setting up the first project, these expert consultants jump right into the particular technology domains and teach technical and engineering staff how to best apply LMS Imagine software tools to their engineering challenges.
Using LMS Imagine Professional Services, you will get the LMS Imagine.Lab AMESim platform up and running on-site in the shortest time possible. Setting up the first project, these expert consultants jump right into the particular technology domains and teach technical and engineering staff how to best apply LMS Imagine software tools to their engineering challenges.With numerous convenient and time-saving automation features, LMS Imagine software can be customized to capture customer-specific procedures, automate particular tasks or entire workflows, and integrate related applications and tools.
LMS Imagine consultants can help engineering teams tailor the solution to meet all the project goals from the initial requirements analysis to operational system delivery.
LMS Imagine consultants can help engineering teams tailor the solution to meet all the project goals from the initial requirements analysis to operational system delivery.
- Quick Start for customers who want to be production ready within the shortest time possible
- Business requirement analysis for best-possible AMESim platform implementation scenario
- Executive management seminar to explore the role of the simulation system inside the company
- On-site training and support & implementation and deployment services
- Automation projects to capture specific process workflows into tools and systems
- Multi-system integration projects
- Auditing and product development process re-engineering
- Technical account management
